RMA Policy

  • Whenever you need to return products to SUMMIT, you must first obtain a RMA number by submitting the Online RMA Request Form located at www.summits.com.hk.

  • All returns must be assigned RMA number before sending back to our office. SUMMIT will not accept any return without a valid RMA number.

  • Please do not call for RMA numbers. Upon SUMMIT’s acceptance and approval, you will promptly receive and email notification with an RMA number and return instructions within 48 hours.

  • The RMA number must be prominently displayed on the outside of your package. Return package must be accompanied with a copy of the original invoice.

  • Credit in lieu of RMA may be claimed against certain products. Credit on such items will be based on current price at time of claim.

  • A RMA number is valid for 7 calendar days. Please return the defective product(s) to SUMMIT within 14 days from insurance of the RMA number and no later than 30 calendar days by the end of warranty period.

  • All RMA will be processed and returned within 90 calendar days upon receipt by SUMMIT.

  • SUMMIT will send a non-commercial invoice for insurance purposed upon request.

  • Shipping expense will be the cost of the shipper, (i.e. when returning RMA) it is customer’s responsibility to send the RMA back at customer’s expense. When products are ready to be returned, they will be shipped back to customer at SUMMIT’s expense of problem with merchandise is determined to be SUMMIT.

RMA Request Form

Remarks: If you have any questions, please contact our RMA department (852 3169 5599) or E-mail to rma@summits.com.hk.

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